We start small on purpose. Building trust takes time.
OneHourHelp is being built carefully. We know that connecting strangers—even for one hour—requires clear boundaries, honest expectations, and a system that protects everyone involved.
We're still learning. These policies will evolve as we test the model, listen to feedback, and discover what actually keeps people safe.
Not all problems fit in one hour. Here's what OneHourHelp is—and isn't—designed for.
All student volunteers go through a structured verification process.
Students join through a registered One Hour Club at their college or university. This means they're part of a recognized student organization with oversight.
Before their first session, students complete a brief training that covers boundaries, respectful communication, privacy basics, and when to escalate.
Every student signs a commitment to respectful, ethical behavior. Violations result in removal from the program.
All sessions are logged (who, when, problem type, outcome). This creates accountability and helps us improve.
Note: During the early pilot phase, we're starting with one club at one college. As we expand, this verification process will be refined.
Your information is treated with care.
We only collect what's necessary to coordinate sessions: names, contact info, problem descriptions, and feedback.
Sessions are not recorded. What's discussed stays between the two participants.
We will not share your name, story, or details publicly without explicit consent.
We may publish general insights (e.g., "80% of sessions involved tech help"), but never specific details that could identify individuals.
You can request to have your information removed from our records at any time.
Exception: If a session reveals a situation involving harm or danger, we may be required to report it to appropriate authorities.
Everyone participating in OneHourHelp agrees to these principles:
Treat every person with dignity. No discrimination, harassment, or disrespectful language.
Be truthful about what you can and cannot help with. If you don't know something, say so.
Stay within the one-hour timeframe. Don't ask for personal favors, money, or contact outside the session unless explicitly agreed upon.
Show up on time. If you need to cancel, give notice. Take the commitment seriously.
Don't share details of the conversation without permission.
If something feels wrong, unsafe, or outside your skill level, pause the session and escalate to OneHourHelp coordinators.
If something goes wrong, here's how to report it.
Email: one.hour.help.online@gmail.com
All reports are reviewed promptly. We'll follow up within 48 hours during pilot phase.
Anonymous feedback: If you'd prefer to share concerns anonymously, you can use our feedback form without providing identifying information.
We're not rushing this.
OneHourHelp is in early pilot mode because we want to test these systems before scaling them. Every policy on this page will be refined based on real experience.
We're committed to:
If you have suggestions on how to make OneHourHelp safer or more trustworthy, we want to hear them.